Temp Business Process Analyst # JN -012019-43970

Canonsburg, PA

Posted: 01/10/2019 Industry: Business Analyst / Project Manager Job Number: JN -012019-43970
Position Summary
  • A successful candidate will participate on a team dedicated to the management and implementation of Microsoft Dynamics 365 CRM. The candidate will participate in CRM oriented deep dive discovery sessions with business subject matter experts, write functional requirements translating business processes to technical tools, participate in acceptance testing, and facilitate communication to end users

Essential Job Functions
  • Record and document CRM process, procedures, and standards to ensure system usage consistency among all user groups
  • Anticipate and address needs of area organizations as they pertain to department process
  • Understand the department s use of systems, reports & tools and function as a subject matter expert
  • Function as business owner for CRM development projects
  • Maintain customer advocacy and priority in development meetings
  • Maintain a strong and collaborative relationship with business and IT partners
  • Lead testing and implementation of systems, tools, & processes
  • Ensure that CRM and related tools are adequate and properly utilized; propose and develop enhancements as necessary

  • Bachelor s Degree, or related experience required

Experience/Minimum Requirements
  • Experience with current versions of Microsoft Windows
  • Proficient use of Microsoft office products
  • Functional experience with Microsoft Dynamics 365 preferred

Other Skills/Abilities
  • Customer focused; actively listens and checks for understanding
  • Extremely organized and accountable; provides timely and helpful information to others across the organization
  • Team player; focuses on outcomes
  • Follows accepted project management and documentation standards
  • Takes initiative and ownership; has a self starter mentality

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