Implementation & Strategic Account Analyst # JN -062019-47168

Pittsburgh, PA

Posted: 06/12/2019 Industry: Business Analyst / Project Manager Job Number: JN -062019-47168
  • Work with client hospital IT, Clinical and Administrative staffs to communicate product functionality options, collect configuration preferences, configure product components, test and troubleshoot issues
  • Give product enrolment presentations, along with setting project goals and milestones for customer and internal staffs
  • Design, develop and update on-line help, course materials, manuals and supplemental handouts for onsite client training
  • Provide training to clients at client location
  • Provide Helpdesk support with ability to diagnosis severity of issues and take a leadership role in problem resolution
  • Develop an in-depth understanding of Life Sciences products
  • Analyze system and business process requirements and design, develop and execute test cases to ensure test coverage
  • Maintain technical and business competency as required to interact with client IT and Clinical staffs
  • Generate Functional Specifications for product enhancements
  • Provide technical sales support as required

Required Skills:
  • Requires a four-year degree in Computer Science/Information Technology or equivalent experience with Health Information Systems
  • Minimum three years of practical, non-classroom experience in information technology, and project management exposure including providing product training
  • Hospital clinical domain experience a plus, organ transplantation clinical experience is ideal
  • Ability to provide onsite training at client sites (including overnight travel)
  • Experience interfacing clinical applications (HIS, EMR, LIS) within a hospital system
  • Experience with HL7 (ADT & ORU) or ASTM (1381 & 1394)
  • Experience with data management and relational databases (SQL Server) including ability to write SQL and understand/use data models
  • Analytical or development background with strong trouble shooting abilities
  • Must be able to exhibit strong organizational, multi-tasking and detailed oriented skills along with success under pressure
  • Experience designing, developing and executing test cases
  • Excellent communication, presentation, technical writing and interpersonal skills
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